Privacy Policy

Last modified: September 14, 2025

PromptCall AI respects your privacy and is committed to protecting it through compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when interacting with PromptCall AI services, including the website www.promptcallai.com (the “Website”) and our AI voice agents (the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using the Website or Services, you agree to this Privacy Policy. If you do not agree, do not use our Website or Services.

What is Covered by this Policy?

This policy covers information collected through the Website and Services, including interactions with our AI voice agents and Typeform form.

What Information Do We Collect?

We collect the following types of information:

1. Information via Typeform: full name, email address, phone number, company name and website.
   
   
   

2. Information via AI voice agents: full name, email, phone number, company name, caller time zone, call summaries, and call recordings (if the caller consents).
   
   
   

All information is collected for business purposes only and is provided voluntarily.

How Do We Use Personal Information?

We use information to:

• Provide and maintain the Services, including AI voice agents and automations
  
  
  

• Record calls and create call summaries for service improvement and AI training
  
  
  

• Respond to requests submitted via Typeform or other channels
  
  
  

• Manage billing and subscription services via Stripe
  
  
  

• Schedule appointments and organize calendar events via Google Calendar and Calendly
  
  
  

• Comply with legal obligations
  
  
  

We do not sell or share personal information with third parties for marketing purposes.

Consent to Call Recording

All calls handled by our AI voice assistant Sarah are preceded by a notice informing the caller that the call may be recorded. By continuing the call after this notice, the caller consents to the recording. Calls are stored securely in Vapi and can only be accessed via API. Clients can prevent further recording by hanging up.

Third-Party Tools

We use third-party services to operate our business, including: Vapi, Make.com, Google Sheets, Typeform, Google Meet, Stripe, and Google Calendar. These services process data only as necessary to provide our Services and are bound by confidentiality agreements.

Data Storage and Security

• Personal data is stored on our local servers and securely in Vapi.
  
  
  

• Access to call recordings and client data is restricted to authorized personnel.
  
  
  

• We implement technical and organizational measures to protect against unauthorized access, loss, or misuse of data.
  
  
  

Client Rights

• Clients may request access to, or corrections of, their personal data by contacting PromptCall AI.
  
  
  

• Data deletion is handled by PromptCall AI; clients cannot delete data directly.
  
  
  

• Outdated or irrelevant data is regularly removed from our records.
  
  
  

  
  

Data Sharing

We do not share client data with third parties, except to comply with legal obligations. Data may be used internally for AI training and service improvement.

Compliance with GDPR

As a German-based company, PromptCall AI fully complies with the GDPR. We only process personal data necessary to provide our Services and maintain records according to legal requirements.

Children

Our Services are intended for business use only. No non-business owner under 18 may provide personal information via our Website or Services.

Cookies and Tracking

We do not use cookies or tracking technologies on the Website.

Policy Changes

We may update this Privacy Policy from time to time. Updated policies will be posted on the Website. Users are responsible for reviewing the policy periodically.

Contact

For questions regarding this Privacy Policy or your data, please contact us:

PromptCall AI

Email: max@promptcallai.com